Hi. How can we help you?
We're always happy to help and answer any questions you may have. Should you not find you answer then please contact us and one of our lovely reps will get back to you. We're here to make your journey to Iceland magical.
Our cancellation policies are straightforward and easy to understand. They vary based on the chosen type of tour. You’ll find our cancellation policies for day tours, multi-day tours, private tours and all our services under Terms and Conditions.
To cancel your booking please contact us directly at sales@snaeland.is.
Our cancellation policies are straightforward and easy to understand. They vary based on the chosen type of tour. You’ll find all information about our cancellation policies for day tours, multi-day tours, private tours and all our services under Terms and Conditions.
As the northern lights are a natural phenomenon a sighting cannot be guaranteed. Please be aware that we may have to cancel the tour if chances to see the lights are too low as we only operate when forecasts are promising. If we cancel you get a full refund.
A refund is not possible if the tour is operated and no lights were seen. However, in scheduled tours such as the Evening Aurora Hunt it's possible to join again in case you do not see the lights.